Our terms of business at CPD Industries
HOW TO ORDER:
You may place your order:
On the web @ www.casefoam.com and clicking on Order Online.
By Toll Free Telephone at (800) 882-4730 (USA) or 909-465-5596
Sales / Customer Service
8:00 AM - 4:30 PM Pacific Time Monday thru Friday.
24 Hour FAX (909) 465-5598
U.S. Mail: CPD Industries 14020 Central Ave. Unit #530 Chino, CA 91710 USA.
METHODS OF PAYMENT:
To make ordering from us as easy as possible, we accept:
CREDIT CARDS: Visa, MasterCard and American Express. This is fastest way to place your orders and they will be shipped immediately.
CHECKS and MONEY ORDERS. Please include full payment with your order and allow up to 10 working days for bank clearance before shipping.
C.O.D. ORDERS: to established firms only (no personal C.O.D.s). All shipping charges plus a C.O.D. charge of $5.00 per box will be added to the cost of your order. Our Customer Service Department will notify you within 24 hours of shipment of the exact charges.
COMPANY PURCHASE ORDERS: We welcome company Purchase Orders from established and qualified Dunn & Bradstreet/TRW-rated firms, the minimum order to set an Open Account is $1000. We can usually open a new account (net 30 days only) within 24 hours of filling the appropriate credit application (CPD form required). When placing your company order, please fax and mail a hard copy of your Purchase Order including the P.O. number, complete shipping and billing addresses plus the name of the person authorizing the purchase.
SALES TAX:
Only orders shipped to an address in California will be charged 7.5% Sales Tax. (other Online orders are not taxable) For Company purchase orders, do not forget to furnish us your tax exemption certificate. (If applicable).
RETURNS:
If for any reason you are not completely satisfied with your product, we will gladly exchange it or give you a refund, excluding freight, within 30 days of original purchase.
Stock Items: full refund within 30 days of original purchase.
Non-Stock Items: returns are subject to a 15% re-stocking charge.
Custom / Built to order cases or with custom foam interiors cannot be returned, unless , of course the return is due to a product defect.
Please contact our Customer Service Department at (800) 882-4730 (USA) or 909-465-5596 for return authorization number (RMA) before shipping your merchandise.
Make sure to send your item freight pre-paid and to use the original packaging to ensure the product arrives in good condition and to include a copy of the packing list or invoice, this will facilitate that your problem is handled quickly and to your complete satisfaction.
HOW WE SHIP:
Most orders are shipped via UPS Ground service (Continental USA), but the following options are available at an additional cost:
UPS Next Day Delivery (Overnight / Red)
UPS 2nd Day (Blue)
UPS 3rd Day (Orange)
FED-EX
International Orders are always welcome and our Customer Service Department will gladly help you find the most economical way to ship your order.
Arrangements can be easily made to have any of this services charges billed to your own Company Shipper's Account Number (UPS, Fed-Ex and other major Common Carriers) at no extra cost.
Please contact our Customer Service Department at (800)-882-4730 for more information.
A few items in our Web Site cannot be shipped UPS or FED-EX due to size or weight restrictions, they will be shipped Surface Freight / Common Carrier.
PRODUCT GUARANTEE:
Should you have any problems, questions or comments, please let us know. We will do our utmost to earn your continued confidence in our products. In the unlikely possibility that you should have a problem, every product you purchase from us carries a full factory warranty from the manufacturer. Please refer to the specific product information on the Online Order Form or contact our Customer Service Department at (800) 882-4730.
BACK ORDERS:
We are a Master Warehouse Distributor and we carry a huge amount of inventory. At times, however, an item will be in short supply. You will be notified if an order cannot be shipped in a timely manner. We will not charge your credit card for orders that have not been shipped, except for Special Custom Orders.
General questions about our store? Click Here. |