You may place your order:
On the web @
and clicking on Order Online.
By calling our Toll Free Telephone at (800) 882-4730 ( USA ) or 909-613-1999
(outside the US.)
Sales / Customer Service
7:30 AM - 4:30 PM Pacific Time Monday thru Friday.
Shipping/Receiving & Order Will Calls
7:30 AM -
3:30 PM Pacific Time Monday thru Friday. NO EXCEPTIONS.
24 Hour FAX (909) 613-1979
4665 State Street, Montclair, CA 91763 USA
METHODS OF PAYMENT:
To make ordering from us as easy as possible, we accept:
CREDIT CARDS: Visa, MasterCard and American Express. This is fastest way to
place your orders and they will be shipped immediately.
CHECKS and MONEY ORDERS. Please include full payment with your order and allow
up to 10 working days for bank clearance before shipping. Please make your
checks payable to: Casefoam.com
C.O.D. ORDERS: to established firms only (no personal C.O.D.s). All shipping
charges plus a C.O.D. charge of $7.50 per box will be added to the cost of your
order. Our Customer Service Department will notify you within 24 hours of
shipment of the exact charges.
COMPANY PURCHASE ORDERS: We welcome company Purchase Orders from established and
qualified Dunn & Bradstreet/TRW-rated firms, the minimum order to set an Open
Account is $1000. We can usually open a new account (net 30 days only) within 24
hours of filling the appropriate credit application (Custom Packaging Design'
form required). When placing your company order, please fax and mail a hard copy
of your Purchase Order including the P.O. number, complete shipping and billing
addresses plus the name of the person authorizing the purchase.
Orders from: STATE, FEDERAL GOVERNMENT & EDUCATIONAL INSTITUTIONS are also
welcome, please fax and mail a hard copy of your order, do not forget to include
contact names, phone & fax numbers for confirmation purposes. Please contact our
Sales Department for further details.
resulting from a quotation shall be subject to the terms and conditions stated
These Conditions of Sale shall supersede any terms or
conditions contained in Customerís purchase order.
purchase order is not subject to cancellation, change, reduction in amount,
suspension or deferment of deliveries except with Sellerís written consent and
upon terms that indemnify Seller against loss. A 1-1/2% per month service charge
will be added to all past due accounts. If Customer fails to make payments in
accordance with Sellerís terms then Seller may defer further shipments until
such payments are made or, at sellerís option, cancel unshipped balance of order
and seek other remedies in equity or law.
Prices quoted are valid for thirty (30) days from date of quotation unless
otherwise stated. If cost of material is increased by suppliers, at any time,
Casefoam.com shall have the option of passing on the increased cost to customer.
Casefoam.com, at any time, may pass on any material cost increases to customer
on ďblanketĒ orders. Seller shall immediately notify customer of any price
increase. Customer shall pay the new price on any parts for which it requests
release after date of notice.
Stock Items: full refund within 30 days of original purchase. If for any
reason you are not completely satisfied with your product, we will gladly
exchange it or give you a refund, excluding freight, within 30 days of original
purchase. Applies to all Pelican Cases, Laptop cases, Universal Flat Monitor
cases, and Golf Cases sold online.
cost of any missing components (e.g., foam inserts, accessories) will be
deducted from the refund amount. Make sure to send your item freight pre-paid
and to use the original packaging to ensure the product arrives in good
condition. All returns must be in like new condition (no scratches, dents, etc.)
Casefoam.com has the final decision whether the item(s) can be returned for full
refund based on the conditions outlined above.
Non-Stock Items: returns are subject to a re-stocking charge. 25 %
re-stocking applies to DX Cases, Parker Cases, Case Factory and most SKB Cases. A 35% re-stocking charge applies to Zero Cases.
Custom / Built to order cases or with custom foam interiors: Please verify that
the Custom Case, Built to order case or Foam product will meet your
requirements and shipping regulations before ordering. THESE CASES CANNOT BE
RETURNED. Applies to all standard Zero Cases and all custom built Matrix Cases.
Defective merchandise may be returned for replacement or repairs. Please contact
our Customer Service Department at (800) 882-4730 ( USA ) or 909-613-1999 for
return authorization number (RMA) before shipping your merchandise.
Make sure to send your item freight pre-paid and to use the original packaging
to ensure the product arrives in good condition, and to include a copy of the
packing list or invoice, this will facilitate that your problem is handled
quickly and to your complete satisfaction.
HOW WE SHIP:
All orders are F.O.B. ( Montclair , California ) unless otherwise specified most
orders are shipped via FedEx Ground service (Continental USA), but the following
options are available at an additional cost:
First Overnight - by 8 a.m. or 8:30 a.m. next business day depending
on the destination zip code.
Priority Overnight - by 10:30 a.m. next business day
Standard Overnight - by 3 p.m. next business day
2Day - by 4:30 p.m. second business day
Express Saver - by 4:30 p.m. third business day
Delivery dates are quoted in good faith, but are not guaranteed. We cannot
assume any risk or liability for delay or non-fulfillment of shipments due to
acts of God, war, strikes, breakdowns, fires, government orders, or other causes
beyond our control.
or credit will be given only for the portion of the transportation charges
applicable to those packages in the shipment as to which there was a package
timely delivery failure by FedEx or UPS.
International Orders are always welcome and our Customer Service Department will
gladly help you find the most economical way to ship your order.
Arrangements can be easily made to have any of this services charges billed to
your own Company Shipper's Account Number (UPS, Fed-Ex and other major Common
Carriers) at no extra cost.
Please contact our Customer Service Department at (800)-882-4730 for more
A few items in our Web Site cannot be shipped UPS or FED-EX due to size or
weight restrictions, they will be shipped Surface Freight / Common Carrier.
remember: FedEx, UPS and other carriers will not refund or give credit of any
kind as a result of, any loss, damage, delays, or failure to deliver the
merchandise caused by or resulting in whole or in part from:
the air, public enemies, criminal acts of any person(s) or entities, including,
but not limited to, acts of terrorism, public authorities acting with actual or
apparent authority, authority of law, local disputes, civil commotion, hazards
incident to a state of war, local or national weather conditions, national or
local disruptions in air or ground transportation networks (as determined solely
by us), strikes or anticipated strikes (of any entity, including, but not
limited to, other carriers, vendors or suppliers), natural disasters
(earthquakes, floods and hurricanes are examples of natural disasters),
conditions that present a danger to their personnel, and disruption or failure
of communication and information systems (including, but not limited to, our
loss of articles and the recipient accepts the shipment without noting the
damage on the shipperís delivery record.
buyer's failure to provide accurate delivery address information.
released without obtaining a signature if a signature release is on file.
shipment was undeliverable or returned or the shipment was delayed due to an
incorrect address or ZIP code or the unavailability or refusal of an appropriate
person to accept delivery or sign for the package.
Should you have any problems, questions or comments, please let us know. We will
do our utmost to earn your continued confidence in our products. In the unlikely
possibility that you should have a problem, every product you purchase from us
carries a full factory warranty from the manufacturer. Please refer to the
specific product information on the Online Order Form or contact our Customer
Service Department at (800) 882-4730.
Although we carry a huge amount of inventory. At times, however, an item will be
in short supply. You will be notified if an order cannot be shipped in a timely
manner. We will not charge your credit card for orders that have not been
shipped, except for Special Custom Orders and Built to Order (Case Matrix
Data describing Casefoam.comí products, designs, drawings or processes are
considered proprietary and competition sensitive. Any such data in Customerís
possession shall be kept in confidence and shall only be disclosed to
individuals within Customerís organization who have a need to know. Upon
request Customer shall return any printed or software based proprietary data to
Prices are based upon use of Casefoam.com standard quality assurance
procedures. Quality control in excess of such standard procedures shall be at
advice, assistance and design of custom cases by our employees and agents are
based upon information you provide. Buyer has the final decision of
merchantability and fitness of our products for his particular purposes. We will
not accept any liability in the event of a damaged shipment.
YOU AGREE THAT OUR ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN
EQUITY, OR OTHERWISE, WITH RESPECT TO ANY Casefoam.com' PRODUCT OR
SERVICE(S) PROVIDED UNDER THIS AGREEMENT AND/OR FOR ANY BREACH OF THIS AGREEMENT
IS SOLELY LIMITED TO THE AMOUNT YOU PAID FOR SUCH PRODUCTS OR SERVICE(S) DURING
THE TERM OF THIS AGREEMENT. IN NO EVENT SHALL Casefoam.com, ITS SUPPLIERS
AND CONTRACTORS (INCLUDING THIRD PARTIES PROVIDING PRODUCTS OR SERVICES AS PART
OF THE SERVICE FROM Casefoam.com) BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES EVEN IF Casefoam.com HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT THAT A STATE DOES NOT PERMIT THE
EXCLUSION OR LIMITATION OF LIABILITY AS SET FORTH HEREIN Casefoam.com's
LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW IN SUCH STATES.
Casefoam.com, its suppliers and contractors will not be liable for any indirect,
punitive, incidental or consequential damages, loss of income or profit, or
special damages, regardless of whether a claim for such damages is based on
warranty, contract, negligence, product delays, misdelivery, non-delivery,
failure to provide information or otherwise, loss or liability resulting from
acts of god; loss or liability resulting from errors, omissions, or
misstatements in any and all information of our product(s) or service(s)
provided under this agreement; loss or liability as a result of the application
of our dispute policy.
MODIFICATIONS TO OUR TERMS & CONDITIONS:
Except as otherwise provided in this Agreement, you agree, during the term of
this Agreement, that Casefoam.com reserves the right to unilaterally modify,
amend, change, including, but not limited to, prices, services, features of
service, and these Terms and Conditions without notice. Any such revision or
change will be binding and effective after posting of the revised Terms and
Conditions or change to the service(s) on Casefoam.com' Web site, or upon
notification to you by e-mail or United States mail. You agree to periodically
review our Web site, including the current version of these Terms and Conditions
available on our Web site, to be aware of any such revisions. By continuing to
purchase Casefoam.com products and services after any revision to this Agreement
or change in service(s), you agree to abide by and be bound by any such
revisions or changes. We are not bound by nor should you rely on any
representation by (i) any agent, representative or employee of any third party
that you may use to apply for our services; or in (ii) information posted on our
Web site of a general informational nature. No employee, contractor, agent or
representative of Casefoam.com is authorized to alter or amend the terms and
conditions of this Agreement.
You agree that the terms of this Agreement are severable. If any term or
provision is declared invalid or unenforceable, in whole or in part, that term
or provision will not affect the remainder of this Agreement; this Agreement
will be deemed amended to the extent necessary to make this Agreement
enforceable, valid and, to the maximum extent possible consistent with
applicable law, consistent with the original intentions of the parties; and the
remaining terms and provisions will remain in full force and effect.
Casefoam.com agree that any disputes related to the products and services
provided under this Terms and Conditions shall be governed in all respects by
and construed in accordance with the laws of the State of California , United
States of America , excluding its conflict of laws rules. We each submit to
exclusive subject matter jurisdiction, personal jurisdiction and venue of the
Superior Court of California, County of San Bernardino . If there is no
jurisdiction in the Superior Court of California, County of San Bernardino ,
then jurisdiction shall be in the United States District Court for the Southern
District of California.
parties hereby waive any right to jury trial:
You will not have the right to a trial by jury with respect to any action
brought in connection with this Agreement and your claim shall be resolved by
binding arbitration, administered in accordance with the American Arbitration
Association's Commercial Arbitration Rules, including, when appropriate, its
Procedures for Large, Complex Commercial Disputes. These Rules, as amended from
time to time, are available on the Web at
You agree to pay all filing and other administrative fees necessary to initiate
any such arbitration, subject to the right of the arbitrator to reallocate and
assess such fees against other parties to the arbitration in accordance with the
Arbitration Rules applicable to the proceedings.
No waiver of any provision of this Agreement shall be effective unless it is in
writing and signed by an authorized representative of Casefoam.com. The remedies
of Casefoam.com under this Agreement shall be cumulative and not alternative,
and the election of one remedy for a breach shall not preclude pursuit of other
remedies. The failure of a party, at any time or from time to time, to require
performance of any obligations of the other party hereunder shall not affect its
right to enforce any provision of this Agreement at a subsequent time, and the
waiver of any rights arising out of any breach shall not be construed as a
waiver of any rights arising out of any prior or subsequent breach.